Frequently Asked Questions
Brand
CodeSkin is a unique creation of safe science that promises effective results and clean beauty. CodeSkin is all set to revolutionize the skincare industry with quality and safety standards as part of the CodeSkin charter that goes beyond international cosmetic regulations.
Our primary focus is the safety of our consumers. We go to great lengths to select only the safest ingredients in the world. We are careful not to use any ingredients that may be in the restricted list since the CodeSkin charter goes beyond international cosmetic regulations.
Our formulations are clinically tested for effective results, which demonstrates the visible difference that our products make to our consumer’s skin. We are committed to the transformative power of our formulations.
We are concerned about clean beauty. Our ingredients are environmentally friendly and ethically sourced, and we promote social responsibility.
We use eco-friendly packaging and believe in ethical testing that is cruelty-free. We are committed to reducing the carbon footprint, practicing conscientious consumerism and supporting fair trade practices.
As a 'Customer-First' brand, CodeSkin eliminates the customer's struggle to find the right ingredients for various skin concerns by combining the most desired natural and active ingredients in one bottle.
For more information on any of our products, please visit the Shop All page for more information, including the complete ingredient list, usage tips, and videos.
No, because chemicals in fragrances can be a potential irritant. The compounds in fragrances, whether synthetic (typically labeled "fragrance" on the ingredient list) or natural (such as essential oils), cause a volatile reaction on the skin that sets off a chain reaction of inflammatory reactions below the surface. Even though your nose might like the aroma, becoming fragrance-free is most significant for the well-being of your skin in the long run.
Yes. CodeSkin centers are 100% cruelty-free both in theory and in actual operation. CodeSkin products are formulated in their own manufacturing plant, where animal testing is prohibited by law. We proudly are, and always will be, an animal-loving company!
Since the majority of CodeSkin products don't clog pores or result in acne, they are non-comedogenic. For further details, please refer to the product website or label. Every CodeSkin product is non-irritating and free of fragrance.
All skincare ingredients used by CodeSkin are globally acceptable and used within the limits recommended by our suppliers and CRO's (Clinical Research Organization) which verify the safety of cosmetic ingredients. All products undergo safety testing as well.
All formulas from CodeSkin are paraben-free. In addition, phthalates, artificial perfumes, animal testing, talc, mineral oils, colors, and harmful substances are all completely absent from all CodeSkin products. Please see CodeSkin promise here
Yes, we have the certified GMP plant on the outskirts of Mumbai. This is to ensure the quality control the capability of making small batches.
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Product
Absolutely! Our products Undergoes with Multiple test which is:
- SPF testing
- Vegan
- Our Packaging is recyclable
- Water Resistant
- Fragrance Free
- FDA Approved
- Dermatologically tested
- Ophthalmologically tested
- Non-comedogenic
- Paraben free
- Anti Pollution
CodeSkin products are fragrance-free and non-irritating. The majority are non-comedogenic too. We advise you to speak with your dermatologist if you have any concerns or are sensitive to any specific substance.
Yes, our sunscreens are water resistant, which makes them perfect for water sports and outdoor activities. For long-lasting protection, you must reapply after swimming or heavy perspiration.
Our products are suitable for individuals above the age of 2.
All of our products undergo extensive Dermatological testing to guarantee their safety and are FDA-approved. Our meticulous formulation process excludes harmful chemicals, ensuring our products are both gentle and effective on your skin.
For pregnant women, we offer all our mineral sunscreen. Recognizing the importance of this unique phase in your life, we strongly advise consulting your doctor if you have any uncertainties. This ensures that our products are an ideal match for you and your expanding family.
While some of the ingredients we use are organic, our products are not certified organic.
Absolutely, our products are gender-neutral, reflecting our brand's commitment to impartiality and inclusivity, without any bias towards a specific gender.
Our products have a 24-month shelf life from the date of manufacture, so you can use them for as long as you need to. In order to preserve the product's maximum effectiveness, we advise utilizing it within six months of opening. We have thoughtfully calculated the quantity of each product so that, when used in accordance with the suggested routine, it will last roughly two months, giving you an effortless skincare experience. You can be confident that we've thought of everything to provide you with enough time to spare before the goods expires. We place the utmost attention on your skincare experience and pleasure!
Here's how you can store all our products: Store in a cool, dry place, away from heat. and away from sunlight.
Our formulations take into consideration the diverse range of Indian skin types. Nevertheless, for your assurance, we suggest performing a brief patch test.
Absolutely! You can check on The Science page.
Our product pages provide information about the skin types and issues each product is formulated to address. If you need additional guidance, please feel free to email us at customercare@codfeskin.in or book a Virtual Consultation.
Order Inquiries
You can cancel your order within 1 (one) hour of placing it, subject to certain conditions. After this timeframe, cancellation requests may not be entertained, except under specific circumstances outlined in our refund policy.
Unfortunately, we cannot guarantee changes to the shipping address after an order has been placed. However, if you contact our customer support within the cancellation window, we may be able to accommodate your request.
You can place an order through our platform by browsing our products, adding desired items to your cart, and proceeding to checkout. Ensure to provide accurate information during the ordering process to avoid any issues with delivery.
If you receive broken or damaged products in your order, you can initiate a refund or exchange process by selecting the appropriate reason on the website and providing images of the received Product, including the front, back, barcode on the box, and outer box packaging. Refunds for damaged items will be processed within 24-48 business hours following the cancellation request.
In case of receiving incorrect or missing Products, the Company/Platform will issue a full refund or replacement for the value of the missing items. Users need to follow the refund or exchange process outlined on the website.
If your order is marked as delivered but you haven't received it, you should reach out to the our customer support for assistance. They can address your concerns and provide guidance on the next steps to take. Email on: customercare@codeskin.in, Contact no: +91 8956837697
We currently do not offer international shipping services. We only deliver within India.
Payment
You can make payments for your orders through various methods provided by the platform, including Razorpay, Credit/Debit Card, Net Banking, and others.
If your payment has been deducted but your order is not confirmed, please first check your email for any confirmation or order status updates. If there's no confirmation, contact our customer support team with details of your transaction, and they'll assist you in resolving the issue.
Shipping Inquiries
No, there are no shipping fees or charges for delivery within India.
Delivery typically takes a minimum of 2 (two) to 4 (four) working days and a maximum of 8 (eight) to 10 (ten) working days after the acceptance of an order. However, delivery times may vary depending on factors such as product availability, geographic location, shipping destination, and the courier partner's delivery schedule.
While the company endeavors to deliver products promptly, expedited delivery or priority shipping may not be available. However, in cases of urgency, you can reach out to our customer support team to inquire about any available options or accommodations.
Cannot find what you are looking for? We warmly invite you to contact us.