Refund policy
8.1 We will issue a full refund for the Products in case the User receives:
- a defective Product or the ordered Product(s) are past expiry date which is not fit for consumption;
- a wrong order has been delivered;
- if the products are defective, spurious or deficient and the same is sufficiently proven by the User.
- items missing from your order and to the extent of the value of the missing items;
- an item on the order placed being unavailable.
8.2 Please note that the Platform will not be held liable to refund any amount for a delay in the delivery of the Products beyond the specific timeline provided by the Platform if such event is caused by any event or circumstance beyond the reasonable control of the Platform/Company, including but not limited to natural disasters, acts of terrorism, war, riots, strikes, pandemics, governmental actions, or any other similar events that make the performance of this agreement impossible, illegal, or commercially impracticable.
8.3 Subject to Clause 7.1. The Company shall not entertain any request for refunds or cancellation placed after 1 (one) hour of placing the order for the Product
8.4 The process for initiating a refund, exchange or return includes selecting the appropriate reason on the website and providing four images of the received product: the front, back, barcode on the box, and outer box packaging. This is when you can proceed to place an order for a replacement or initiate a return. Eligible Refund will be processed and "credited" within 7-10 working days to the original source of payment.
8.5 The decision on refunds shall be at the sole discretion of the Company/ Platform and shall be final and binding. We process all returns / damage / replacements within 7-10 working days after the return package has been recieved. Products received with physical damage must be reported to Codeskin within 3 days of the delivery date. Products received with missing accessories should be reported within 2 days of the delivery date. Claims made post this period will not be honored.
8.6 Please note that Company/ Platform reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “This item cannot be returned for a refund or exchange.”.
8.7 Refunds will be processed within 24-48 business hours following the cancellation request. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to the User in the form of credits, the refund amount will reflect in User’s account based on respective bank policies. The Company shall solely decide whether the refund shall be provided in the form of credits or back to the User’s account, depending upon the situation.
8.8 If you have any queries in relation to any issue, you can reach out to Our customer support as specified in Clause 16 below.
8.9 The User may be entitled to return products only if the product is damaged, spoilt or incorrect.
8.10 Requests for replacements or exchanges are contingent upon the availability of stock. If the required stock is unavailable for a replacement, you will be issued a refund instead. In instances where products are incorrect, damaged during transit, or arrive with damaged packaging, you may only request a replacement for the identical item. Please be aware that exchanges for different products are not allowed, and replacement requests must be made for the same product.
Eligible exchanges will be processed once the product will be returned in its original condition, with all tags, packaging, and accessories. Once we receive the returned item and verify the issue, we will initiate the replacement process. If a replacement is not available, a refund will be issued as per refund policy. In case of dmanaged product received customer is egligible for exchange and depending upon the replacement or exchanges will be "delivered" within 7-10 working days.